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Shipping Policy

A legal disclaimer

By accessing and using the GroovHauz website, products, and services, you agree to the following disclaimer. Please read carefully before making purchases or engaging with our brand.

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1. General Information

The content provided on this website (including product descriptions, images, blog posts, and other material) is for informational and marketing purposes only. While we strive for accuracy, GroovHauz makes no guarantees regarding the completeness, reliability, or accuracy of any information presented.

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2. No Liability

  • GroovHauz shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

  • Use of our products is at the customer’s own risk. We are not responsible for misuse, improper care, or alterations made by the consumer.

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3. External Links

Our website may contain links to third-party websites. GroovHauz is not responsible for the content, accuracy, or practices of those external sites and does not endorse them.

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4. Intellectual Property

All logos, branding, designs, images, and content on this website are the intellectual property of GroovHauz and may not be used, copied, or distributed without prior written consent.

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5. Product Availability & Pricing

  • Product availability, pricing, and descriptions are subject to change without notice.

  • GroovHauz reserves the right to correct errors or inaccuracies at any time.

Shipping Policy - the basics

Thank you for shopping with GroovHauz. Please review our Shipping Policy to understand how we process, ship, and deliver your orders.

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Order Processing

  • Orders are processed within 3-7 days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Processing times may be longer during peak seasons or sales events.

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Shipping Methods & Delivery Times

  • We offer standard and express shipping options at checkout.

  • Estimated delivery times depend on the shipping method and destination:

    • Standard Shipping: 3-14 days 

    • Express Shipping:  3 days 

  • Please note: delivery times are estimates only and may vary due to carrier delays, customs, or unforeseen circumstances.

Shipping Rates

  • Shipping costs are calculated at checkout based on location, package weight, and chosen delivery method.

  • Free shipping may be available on orders over R1000​

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Tracking Orders

  • Once your order has shipped, you will receive an email confirmation with tracking details.

  • Please allow up to 24–48 hours for tracking information to update.

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Incorrect Addresses

  • Customers are responsible for providing an accurate shipping address at checkout.

  • GroovHauz is not responsible for lost packages due to incorrect or incomplete addresses.

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Lost, Damaged, or Stolen Packages

  • If your package is lost or stolen after delivery is confirmed by the carrier, GroovHauz is not liable.

  • If your order arrives damaged, please contact us within 2 days with photos so we can assist.

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