Refund Policy

Refund Policy

Effective Date: 24th of September 2025

At GroovHauz, we want you to love your purchase. If you are not completely satisfied, please review our refund and returns policy below.

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1. Eligibility for Returns

• Items may be returned within 3 days of delivery.

• To be eligible, items must be:

  • Unworn, unused, and in original condition.

  • In the original packaging with tags attached.

• Certain items (e.g., final sale, limited editions, or personalized/custom products) are non-returnable.

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2. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection.

• Approved refunds will be issued to your original payment method within 3-7 business days.

• Shipping fees are non-refundable, unless the return is due to our error (wrong item or defective product).

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3. Exchanges

• Exchanges are subject to product availability.

• If the requested item is unavailable, you may choose a refund or store credit.

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4. Damaged or Defective Items

• If you receive a damaged or defective item, contact us within 3 days of delivery with photos of the issue.

• We will provide a replacement, refund, or store credit at no additional cost.

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5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service as GroovHauz is not responsible for lost return shipments.

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6. Non-Returnable Items

• Gift cards, sale items (if marked “Final Sale”), and custom-made products cannot be returned or refunded.

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7. How to Start a Return

To initiate a return, please contact us:

📧 Email: GroovHauzCS@gmail.com

We will provide you with return instructions and a return authorization (if applicable).